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Business Development

Time for Office Spring Cleaning

Apr 12th, 2011 by Cynthia Weber
Time for Office Spring Cleaning

Here are ways you can incorporate a ’spring cleaning’ mentality into your home & company’s every day process:

Paper: Don’t throw old papers or files into the recycling bin. Loose paper is often unattended before it has been recycled and can leave your organization vulnerable to potential security breaches. Papers in recycling bins can be misplaced or stolen. Instead, ensure you dispose of loose paper in a secure, locked console that cannot be accessed until it is ready to be shredded by a reliable professional.

Electronic sources: Erasing disks and drives is no guarantee that the data will be wholly eliminated. Physical destruction, rendering the object unreadable by any machine is the safest option.

Shred-all: Implementing a “shred-all” policy for the disposal process when all unneeded documents are fully destroyed on a regular basis. This dramatically minimizes any potential risk or exposure.

Developing a clear set of guidelines and aligning the disposal policies throughout the business will ensure that the decision to destroy is taken out of the hands of individual employees and will minimize the risk of a data breach for the organization. Whether intentional or unintentional, leaked information can be preyed upon by criminal groups in order to commit fraud and identity theft crimes. It is important to maintain regular secure disposal of paper waste, proper organization and maintenance of stored records as well as an efficient and sound process for destroying outdated records that are no longer needed.

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Social Media Management

Apr 2nd, 2011 by Cynthia Weber
Social Media Management


I am a Social Media Specialist. I have also been referred to as The Queen of Facebook, and Master of Social Media Marketing. What does that mean and why does your business need it? It is not as difficult or as expensive as you may think. Actually you can not afford NOT to use Social Media Marketing. Call me today and find out more.

What my clients are saying:
Nails by Angelina
“Before Cynthia began to handle my Social Media promotions, I had 20 Facebook contacts – all of whom I worked with in the same salon. Cynthia was able to increase my contacts with hundreds of local women. The result being that my phone starting ringing right away.”

Rachel Fox, Cosmetologist
“I don’t even know how to turn my computer on. Cynthia has been able to increase my business using Facebook without me having to do a thing, thanks to her. She was able to suggest 500 new contacts to my business in a very short period of time. “

Voodoo Cowboys, Country Rock Band
“Cynthia had our band making a buzz on all the social platforms even before we had played our first gig in 2008. Her efforts have brought The Voodoo Cowboys to the top of the search engines for local live music. Another outcome was the Voodoo Cowboys earning the #1 Country Music Band in Las Vegas according to ReverbNation”.

What Social Media Management can do for your business or service?
Social media gives you the opportunity to engage, connect, inform, and establish yourself as an expert.
Connecting with your clients is not about selling. It’s about developing a meaningful connection and building community. By connecting and interacting and offering assistance or information you will establish a presence. You will become someone they trust. They will then turn to you when they need a service or product you can provide. It really is no different that connecting with other business owners at chamber events.

Be Connected
Social Media Marketing allows you and your business to connect with consumers and make them your loyal customers.
People do business with people
• They know
• They like
• They trust

“But I have a Website”
Having a website is not enough as there is no interaction, there is no activity, and many times a website is out of date with stale information. Even if you have the ability to capture website visitors information, what will their name and email address tell you about them and how you can serve them?

Target Audience
Sometimes terms used by others can be confusing and they shouldn’t be. Target audience is who you believe to be a candidate as a new client or someone you wish to reach. Social media allows for dialogue between you and the consumer public allowing you to have your “finger on the pulse” of the buying public of what their needs are.
After all, if everyone wants to purchase red umbrellas and you supply only blue ones, you know you may want to adjust your inventory accordingly.

Dominate Your Advertising
Using Facebook as an example based on the number of Facebook users out there, and there are over half a billion of them, Facebook can be viewed as the third largest country in the world. That is a volume of people just too big to ignore.

Expertise
Social Media allows you to share related articles, blogs, and facts to inform the public branding you as an expert in the field

Go Viral
Testimonials and Endorsements from your past and current customers to their sphere of influence further solidify your connection to them and allows you to reach out to their trusted friends. In these times it is not just who you know, but who your contacts know as well.

The Marriage of SEO and Social Media
Teddie Cowell, SEO director at Guava, adds: “There is a very strong relationship between search engine marketing and social media. There is also a very positive effect in terms of reaching large numbers of people and therefore gaining more links, which is one of the key factors search engines such as Google look at when ranking web pages.”

The Bottom Line
By creating a plan or strategy with clear measurable goals every business will naturally create an online presence. Social media marketing is for everyone. What are the social media objectives of your business? Once you establish that and commit to your social media marketing your bottom line will explode. Call or email me today~!!!

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Connecting on Facebook

Dec 12th, 2010 by Cynthia Weber
Connecting on Facebook


During an interview at Le Web, Facebook’s Developer Network Director Ethan Beard shared some staggering figures around its growing web ecosystem. Most notably, more than 250 million people are using Facebook Connect on third-party sites every month.

On the publisher side of things, Facebook has seen 2 million sites add Connect in the two years since its launch, Beard said. In fact, 10,000 new sites are adding Facebook Connect every day.

One prime example of the success of Connect is the cross effect it has on referring traffic to third-party services.

“Facebook is the number one referrer of traffic to Spotify,” Beard said. The UK-only music startup has seen a fourfold increase in traffic from Facebook since implementing Facebook Connect earlier in the year.

During the discussion, Beard — a former Googler — also pontificated on why so many Google employees are migrating over to Facebook. “What’s going on at Facebook right now is really, really exciting,” he said. “We’re at the center of shaping and defining what the web and what the Internet is going to look like over the course of the next number of years … it’s a fun place to work.”

Beard also again denied the existence of the rumored “Facebook Phone,” which has been repeatedly refuted, most recently by Mark Zuckerberg during Sunday’s 60 Minutes interview.

Of course you can always connect with me on Facebook as follows:

Cynthia Weber Facebook

VIPette Events for all the events in Las Vegas

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Why Twitter Is a Big Win for Small Businesses

Dec 8th, 2010 by Cynthia Weber
Why Twitter Is a Big Win for Small Businesses


Twitter is used by businesses of all shapes and sizes for customer service, lead generation, public relations, marketing, crowdsourcing, sales and sharing up-to-date information. Successes aren’t universal, though. Many businesses find it difficult to overcome the learning curve, learn the Twitter lingo, gain a following and sustain interesting conversation while providing value for followers.

We brought three small biz insiders together to talk about the ins and outs of using Twitter for small business growth, in hopes of nailing down a few notes on best practices. Our knowledgeable round table attendees included:

Chanel Huston, owner of Boutique de Bandeaux, an Etsy shop selling handmade couture-inspired hair accessories for thick, curly and kinky natural hair

Lev Ekster, owner of Cupcake Stop, “New York’s First Mobile Gourmet Cupcake Shoppe,” founded in June 2009 and now complimented by a local fleet of cupcake trucks

Alexandra Moskovitz, marketing manager at Epicurean Management, owners of Italian restaurants dell’anima and L’Artusi, and Anfora wine bar. The attendees shared their thoughts on starting, maintaining and growing a Twitter presence. Read on to see what they had to say.

1. Why did your business join Twitter?
Huston: “I started using Twitter in October 2009. My boyfriend was the one who kept pushing me to use it, because he works at a record label, and they were using it to promote their artists, and he thought it was a great way to reach fans and interact with people. So, he kept pushing me to get it and helped me set it up. I was on a message board for natural hair first, called Black Hair Media, and it turned out that a lot of the girls were on Twitter. Once I got on Twitter, I found out that there was a big natural hair community that would meet and give tips and secrets to each other.”

Ekster: “For me, it seemed like a no-brainer, because we had a mobile food truck that was changing locations and menu items, so I just wanted to update people on where we’d be. Now, every food truck is on Twitter.”

Moskovitz: “I used Twitter with another wine shop at my previous job, and now it’s kind of just a no-brainer for restaurants and hospitality — it’s really another method of hospitality, not only for updating on what dishes and special events we have, but responding to and engaging with our customers. We can reach out to new people and follow other restaurants to see what’s going on. It’s a new level of interaction, and it also pushes the restaurants to more than just the .”

2. What’s the top reason your business uses Twitter?
Huston: “My shop is on Etsy right now, and I get a lot of direct traffic from Etsy, but not necessarily my target market. Twitter helps me find the people who are actually going to be interested in my products, who have the disposable income to spend on them and have the hair type that’s going to be appropriate for my products.

“Finding people on Twitter is actually easy, but tedious to set up. I started by making announcements on the message board that I frequented to let everybody know that they could now follow me on Twitter. And then, once I was on Twitter, I’d find just kind of grew from there.”

Ekster: “I don’t know if there’s a single, main reason , but I guess it all comes down to having a rapport and dialogue with our customers, an ongoing conversation with them. But then, things stem from that. So, you’ll get reviews — either positive and negative — and menu and flavor suggestions, for example.

“It all just boils down to having a face and a voice to the company, where the customer feels that you’re reachable. With a bigger company, you don’t know who the owner is, you don’t know how to reach them, you feel like beyond the suggestion box in the store, there’s nothing else you can do. But , you get an instant response.”

Moskovitz: “We want to establish a dialogue and level of engagement with everyone. Each has its own personality, so you almost feel like you know the restaurant as a person, or the people behind it.”

3. How do you choose when to respond to a tweet?

Ekster: “If is a direct question to us, I’ll respond 99% of the time. And I like to follow people. We have 14,500 followers, and we follow 12,000 people, just so I can pick up on comments, views, and everything.

“Sometimes it’s not really appropriate to get involved, so you have to pick and choose when it’s really relevant without badgering people and being annoying. For example, if it’s two people talking saying that they’ll meet at Cupcake Stop at 3 p.m., I don’t want to be like, ‘Yes, please come!’ But sometimes I will. It’s just a spontaneous decision on my part sometimes. But at the same time, you don’t want to overdo it.”

Moskovitz: “I like to respond to everything at this point, and we’ve been pretty lucky that we pretty much have positive responses. We just try to be as relevant as possible.”

Huston: “I respond to everything now. It’s at a manageable point right now — I have a little over 3,000 followers. For the most part, anything that someone tweets to me, I respond personally to.”

4. Who tweets from your business’s Twitter account?
Huston: “It’s just me. I’m the only one — I don’t have any employees.”

Ekster: “From day one, it’s been me. Everybody always tries to convince me to give that responsibility up to somebody else, but I just think it’s so important . I like to think that there’s a voice, where when you get that response, you kind of know that I wrote it. I’ll involve other people — sometimes I’ll walk through our bakery and take a photo of our chef making something, and I’ll name him. But the comments and responses have still been all me.”

Moskovitz: “We had it handled by PR before, and we just brought it all in-house, because it’s harder to have someone who’s not there all the time doing it. Now we have someone designated at each restaurant to feed me material. And also, I’m there all the time — I do make laps every night.

“We also have @dellanimom, one of our owners’ Mom. She’s very involved with the restaurants, but one of the great things about her is that she’s also really involved with the Twittersphere and other restaurants… She’s constantly feeding us content. She does fresh content, and she’s really on top of things. And I’d also say that our followers that are tweeting at us are also another stream of content, with their pics, for example.”

5. How do you interact with the Twitter community?
Huston: “Generally, I post pictures of what I’m working on or where I am, new listings, and some personal tweets, just because it’s a handmade shop — people don’t want to feel like they’re buying from a company, they want to know that there’s a person behind it…They become personally invested in the business and want me to succeed. It’s just finding the balance of not getting too personal. I try to stay away from any tweets that are too polarizing — I don’t want to talk about religion or politics.”

Moskovitz: “We tend to go off of what our followers are talking about. We obviously want conversation around us, but we don’t want to be promotional. It’s awesome if we can get conversations going around without being promotional. Otherwise, it’s trying to engage with everyone. The more you can get conversations going, then everyone else maintains those conversations around your business, and it’s positive, and you don’t have to worry as much about that transparency that everyone’s so scared of.”

6. Do you monitor relevant key words on Twitter?

Huston: “Usually the #naturalhair hashtag is a big one is usually carrying on conversations using that hashtag.”

Ekster: “I don’t do that as much now, but when we were starting out, we wanted to cater to bar mitzvahs and weddings. So, we’d go to Twitter’s Advanced Search and type in ‘bar mitzvah’ and a zip code within the vicinity, and try to join those conversations. At this point, it’s far less prevalent that I’d do that — I have to be really bored to do that.”

Moskovitz: “I use TweetDeck, because I monitor three accounts at once. Sometimes, if I’m following something for the day, I will create a new column for that. I then use TweetDeck on my phone, so that I can be with it at all times. Or, if a person because really active with us, I might follow them throughout the day to see what kind of activities they’re doing.”

7. What are the pros of using Twitter?

Moskovitz: “It makes you seem more approachable. For us, it’s a whole new level of hospitality. With that, it’s important to address the people who have problems with your business, as well, because that’s the whole point — to be transparent.”

Huston: “The personal aspect of it is really important for a handmade business. And I noticed that between the four-month period before I started using Twitter and the four-month period after I started using it, my sales tripled.”

Ekster: “It allows you to expose your company in a way that you wouldn’t be able to do otherwise. People see a food truck, and they kind of equate it to maybe a cliché view of the food truck. And then, maybe I’ll show a picture of our bakery kitchen, and you see all the chefs and the product, and you see how clean it is — it lets you into a behind-the-scenes look at the business.

“And I’ll track the views on photos to see what people are interested in and what people aren’t. And what better way to know? If I’m choosing between two products to put out, and I suggest two, and one just has such a heavier response than the other one — you’re pretty much ensuring positive sales before you put the item out.”

8. What are the cons of using Twitter?

Huston: “It was very tedious to set up for me. It was time-consuming to amass all the followers. But once I got it set up, it’s very easy to maintain. I’m not chained to a computer like when I was first setting it up, and I can tweet from anywhere with my BlackBerry.”

Ekster: “All of the exposure is a double-edged sword. You like it when you get positive responses, but you have to be able to accept negative ones, too. It’s important how you respond to that.

It also hurts your social life. Everywhere I go, people already know that if I’m looking down at my phone, I’m not being rude — I’m just responding to people. It gets to the point that when I go out to dinner, there’s a phone-in-the-car rule, where I have to leave my phone in the car. It’s hard, because you’re sitting there in the restaurant, thinking, ‘What am I missing right now?’”

Moskovitz: “It’s 24/7. People are always on Twitter. We get nervous, because people can put up anything they want. They could set you up if they wanted to. Hopefully people are good and they wouldn’t do that. But it’s complete access.”

9. Any final advice for small businesses starting out on Twitter?
Huston: “There’s a lot of temptation to follow everyone, but I would recommend following people who are going to be interested in your products. If you sell children’s clothes, for example, add people who are following parenting magazines or are in parenting groups.”

Ekster: “Figure out how you’re going to use Twitter effectively, rather than just sending out anything. Don’t over advertise — not every conversation should be business-oriented. When we started, I looked at people that were using it well, and I read up on people like Gary Vaynerchuk, for example. And then I would watch an interview with him, where he would speak about how to use it effectively and some of his tricks and tips. So, find someone who you think is doing it effectively, watch to see how they’re doing it, and pick up on those practices.”

Moskovitz: “Take your time. There are different levels of interaction. You don’t have to jump from step one, expecting that everyone’s going to be tweeting at you and following you. It’s such a dynamic world that it’s going to be changing every day. Even the platform just changed in the past couple of weeks. Figure out what you want to do with it, find the right people, find your space and it will all fall into place.”

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